bountifulplate

Customer service to me is extremely important. Sometimes it's one strike and you're out!!  Last year on my daughter's birthday we went to a local restaurant. We got terrible service, my stepson got sick from the food he ate and they completely forgot to sing my daughter "Happy Birthday" like we asked them to.  I was so upset about it, that I went home and wrote a letter telling the restaurant manager about our bad experience.  Within a few weeks, I got a letter of apology and a gift certificate.  A handful of years ago, I signed my daughter up for a camp at a pottery place here in town.  When I went in to drop her off for the camp, I was told there was no such camp and the clerk made me feel really stupid!  Again, I wrote a note complaining and I got a gift certificate.  I'm sorry, but a gift certificate is a nice gesture, but I have not been back to either place since my bad experiences and don't plan to anytime soon.  Conversely, I have sent e-m...